Customer Service

Returns  -  Shipping  -  Warranty & Repairs  -  Manuals  -  FAQ 


Returns

Free Returns (within the US) 

We offer free returns for all watches in new condition purchased on our website. There’s no restocking fee and return shipping is free. You have 30 days from the day you receive your shipment to postmark your items for return. For US customers, simply include any items you don’t want in a box and use the pre-paid return label included in your original shipment. Then drop off the box to any local post office or include it with your daily outgoing mail.
If you lose your return label, don't worry. Just email us here and include the below information so we can send you another label. International Returns
 
At this time, we are unable to offer pre-paid return labels to our customers outside the US or cover the cost of return shipping, but we still accept international returns. You have 30 days from the day you receive your shipment to postmark your items for return. Simply include any items you don’t want in a box and send it to us using your preferred courier service. Please declare it as “9801 - US GOODS RETURNING” on your commercial invoice. Make sure to keep the tracking number for your records. As soon as we receive your return, we will refund your order minus any shipping charges.

Please send your returns to:

BREDA Returns
500 Enterprise Drive
Suite 500
Flower Mound, TX 75028

Exchanges

We are unable to process exchanges right now. If you would like to exchange a product, please return the original item(s) for a full refund and place a new order.

Refund Timing

Once we receive your return, please allow 5 business days for your return to be processed and then 5-10 business days for your bank to post the refund to your account. Your refund will be credited to the same card used to make the original purchase. We’ll send you an email when our team has processed your refund so you know it’s on the way.

Shipping

Free Ground Shipping (US Orders)

We currently offer Free Ground Shipping on all orders within the continental U.S. When placing your order, simply select the "Free Shipping" option during checkout.
Most orders are shipped within 24 hours, pending any credit card verification. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Please note, we do not ship on the weekend or holidays. We are unable to ship to P.O. boxes at this time.

Below are some estimated costs and delivery times for express and international shipments (varies by location):

*Prices may vary.

International Shipping

We offer priority shipping to our international customers to ensure you get your order within 5-7 business days. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.

Taxes & Customs

Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier upon delivery. Please check with your country’s customs office to determine what these additional costs are prior to purchase. Duty & Taxes Calculator

Warranty & Repairs

All BREDA watches come with a two year warranty. This warranty covers any manufacturer defects of the watch movement. BREDA watches are not water resistant and should not be exposed to water or damp conditions. If your watch stops working or has any issues within the warranty period, we will service it at no charge through our service center. To send your watch in for repair, please fill out the repair form online and send us a notification that your watch is on the way.


The process is simple. Print out the repair form, pack your watch securely in an empty box and ship it using your preferred shipping carrier. We recommend shipping it without the original packaging and in a small box to save on shipping costs and to use a shipping service with a tracking number. The shipping costs to and from our service center are your responsibility, but we handle all the repairs and parts at no additional cost to you. Once we receive your watch and repair it, we will send you an email with an invoice for your return shipping costs. You can pay it directly online via credit card. As soon as the invoice is paid, you will receive tracking for your shipment back. 

Ship your repairs to:

BREDA Repair Services
500 Enterprise Drive 
Suite 500
Flower Mound, TX 75028

If you have any questions or concerns about this process, just email us here and we would be happy to help.

Manuals

 

Setting the Time Sizing Guide

Download watch sizing guide here.

FAQ

I just received my watch, it isn't working, help! How do I remove links from my watch? How do I change my battery? What happens if my watch gets water damage?  Why is my watch running slow? Why do I have to pay for shipping if the watch is under warranty? How long does a watch repair take? Can I clean my leather band? I have a metal allergy, what are your watches made of? I don't know how to use my watch, where can I find a manual? I purchased a BREDA watch from a retailer (not on bredawatch.com). How can I get a refund or return my watch? I purchased a watch on bredawatch.com. How can I get a refund or return my watch? How long does it take to process my return? Are custom taxes and/or duty charges included in the price of my watch? How can I become a retailer?