Free Returns (within the US)We offer free returns for all watches in new condition purchased on our website. There’s no restocking fee and return shipping is free. You have 30 days from the day you receive your shipment to postmark your items for return. For US customers, simply include any items you don’t want in a box and use the pre-paid return label included in your original shipment. Then drop off the box to any local post office or include it with your daily outgoing mail.
If you lose your return label, don't worry. Just email us here and include the below information so we can send you another label.
- Order Number
- Item to be returned
- Reason for return
International ReturnsAt this time, we are unable to offer pre-paid return labels to our customers outside the US or cover the cost of return shipping, but we still accept international returns. You have 30 days from the day you receive your shipment to postmark your items for return. Simply include any items you don’t want in a box and send it to us using your preferred courier service. Please declare it as “9801 - US GOODS RETURNING” on your commercial invoice. Make sure to keep the tracking number for your records.
As soon as we receive your return, we will refund your order minus any shipping charges.
Please send your returns to:
500 Enterprise Drive
Flower Mound, TX 75028
We are unable to process exchanges right now. If you would like to exchange a product, please return the original item(s) for a full refund and place a new order.
Refund TimingOnce we receive your return, please allow 5 business days for your return to be processed and then 5-10 business days for your bank to post the refund to your account. Your refund will be credited to the same card used to make the original purchase. We’ll send you an email when our team has processed your refund so you know it’s on the way.
FAQI purchased a BREDA watch from a retailer (not on bredawatch.com). How can I get a refund or return my watch?
- Please contact the retailer you purchased the watch from about their return and refund policy. We are unable to accept returns for watches not purchased directly on our website. We unfortunately cannot issue a refund or for a watch purchased from a different retailer.
- Watches may be returned up to 30 days from the date of shipment for a full refund (less original shipping charges). We offer free returns for all US customers. Please click here to see our full return policy and instructions on how to request a return label.
- Once we receive your watch, it can take up to 20 days to process the return and refund the money to your credit card. For international orders, please allow for additional time.