Customer Service 2021

We are currently experiencing shipping delays. Thank you for your patience. It may take up to 2 business days after you receive your tracking number for the package to show movement.

RETURNS

Domestic (US Only)

We offer free returns for all watches in new condition purchased on our website. There’s no restocking fee and return shipping is free. You have 14 days from the day you receive your shipment to postmark your items for return. For US customers, simply include any items you don’t want in a box and use the pre-paid return label included in your original shipment. Then drop off the box at any local post office or include it with your daily outgoing mail.

If you lose your return label, don't worry. Just email us here and include the below information so we can send you another label.

  • Name
  • Order Number
  • Item to be Returned
  • Reason for Return

Items marked as Final Sale are not eligible for return or exchange.

International Returns

At this time, we are unable to offer pre-paid return labels to our customers outside the US or cover the cost of return shipping, but we still accept international returns. You have 14 days from the day you receive your shipment to postmark your items for return. Simply include any items you don’t want in a box and send it to us using your preferred courier service. Please declare it as “9801 - US GOODS RETURNING” on your commercial invoice. Make sure to keep the tracking number for your records. As soon as we receive your return, we will refund your order minus any shipping charges.

Please send your returns to:

BREDA Returns
500 Enterprise Drive
Suite 500
Flower Mound, TX 75028

***Please note that your original shipping fee is nonrefundable and will be deducted from your refund. Orders outside of the USA may have duties and taxes incurred. You are responsible for paying these fees and we are unable to refund them, even if the order is returned to us.***

Exchanges

We are unable to process exchanges right now. If you would like to exchange a product, please return the original item(s) for a full refund and place a new order.

SHIPPING

Free Ground Shipping (US Orders Over $100)

We currently offer Free Ground Shipping on all orders over $100 within the continental U.S. When placing your order, simply select the "Free Shipping" option during checkout.

Most orders are shipped within 24 hours, pending any credit card verification. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Please note, we do not ship on the weekend or holidays. We are unable to ship to P.O. boxes at this time.

Below are some estimated costs and delivery times for express and international shipments (varies by location):

*Prices may vary.

International Shipping

Due to COVID 19, some shipping carriers have been experiencing delays. The international shipping cost does not include import taxes. These fees are the buyer’s responsibility.

We offer priority shipping to our international customers to ensure you get your order within 5-7 business days. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.

Taxes & Customs

Prices do NOT include your country’s import duties and taxes. You will be responsible for additional duties prior to delivery. **This is also noted at check out when selecting your preferred shipping method (see photo below)**

These charges are your responsibility and will be collected from you by the carrier upon delivery. Please note: if you refuse this package upon arrival, a $50.00 USD fee will be deducted from your refund. Shipping charges will also be deducted. A refund will be issued after the product has been returned to our BREDA warehouse, which can take up to 4–6 weeks.

WARRANTY & REPAIRS

Warranty

All BREDA watches come with a two-year warranty. This warranty covers any manufacturer defects of the watch movement. This warranty does not cover damage caused by wear and tear. Any manufacturer defects covered by our warranty will be repaired at no cost or a replacement watch will be provided. For repairs that fall outside this warranty, additional costs may be incurred. To send your watch in for repair, please fill out the repair form online and send us a notification that your watch is on the way.

BREDA watches are water-resistant, but not waterproof. This means they are humidity protected and can endure water splashes from washing your hands or being caught in the rain, but should not be submerged into water.

The process is simple. Print out the repair form, pack your watch securely in an empty box, and ship it using your preferred shipping carrier. We recommend shipping it without the original packaging and in a small box to save on shipping costs and to use a shipping service with a tracking number. The shipping costs to and from our service center are your responsibility, but we handle all the repairs and parts at no additional cost to you. Once we receive your watch and repair it, we will send you an email with an invoice for your return shipping costs. You can pay it directly online via credit card. As soon as the invoice is paid, you will receive tracking for your shipment back.

Ship your repairs to:

BREDA Repair Services
500 Enterprise Drive
Suite 500
Flower Mound, TX 75028

If you have any questions or concerns about this process, just email us here and we would be happy to help.

MANUALS

 

Setting the Time

 

  • Pull crown out to the 1st position.
  • Turn the crown to set your desired time.
  • Push the crown back in to the normal position.

 

Sizing Guide

Download watch sizing guide here.

FAQ

My Order

When will I receive my refund?

  • As soon as your package arrives at our warehouse, it will take up to 8-15 business days for our return team to process. Once processed you will receive a notification of the email the order was placed under.
  • Your refund will be credited to the same card used to make the original purchase. Please allow 3-5 business days for the funds to be posted back to your account.
  • Please note that due to COVID-19 USPS & FEDEX are experiencing delays and your return package may not make it within a standard time frame. Should this occur, we’d be happy to accept your return as long as your parcel is handed over to the carrier before the return time frame.

I purchased a BREDA watch from a retailer (not on bredawatch.com). How can I get a refund or return my watch?

  • Please contact the retailer you purchased the watch from about their return and refund policy. We are unable to accept returns for watches not purchased directly on our website. We unfortunately cannot issue a refund for a watch purchased from a different retailer.

Can I cancel my order?

  • To cancel your order visit our Cancel request page (located at bottom of our webpage) and submit your cancelation request. Orders can only be canceled within 1 hour of placing the order. Kindly note that we cannot cancel any orders once a tracking number has been generated for your order.
  • Once your order is successfully canceled you will receive a confirmation email. You will not be charged for any canceled merchandise. Please allow 1-3 business days for the pending charge to be reversed to your account.
  • **Kindly note that our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel your order upon request**
  • If your order has already shipped before cancellation is submitted you will have to go through our return process to receive your money back.

Can I change my order? (Change my address/ change model of the watch)

  • Our team begins working on your order as soon as it is placed so we are unable to accommodate any changes or modifications to an order after it has been placed and confirmed. However, there is a short window of time in which you can cancel your order. Click our “Can I cancel my order?” To see if you are within the time frame of canceling.
  • BREDA will send all packages to the address that is inputted at checkout, If the address you inputted is incorrect BREDA will not be responsible for the shipment.

Can I cancel the pre-order item?

  • You can cancel any Pre-order items on your order as long as they did not start preparing to ship. To cancel your order visit our Cancel request page (located at bottom of our webpage) and submit your cancelation request.
  • Once your order is successfully canceled you will receive a confirmation email. You will not be charged for any canceled merchandise. Please allow 1-3 business days for the pending charge to be reversed to your account.

How can I track my order?

  • To view the status of your order simply login to your BREDA account (locate at the footer of our page) Select “My Orders” to review your order status. Once your order is processed and ready to ship you will receive a tracking number via email.
  • If you forgot to create your account during the ordering process, start by creating a new account using the email you provided at check out and your order will appear under the “My Orders” tab.
  • **Once your order has shipped please allow 24 hours to see movement. If your order was processed over the weekend you will begin to see movement within the next business day or two.**

I only received one of the (2) items I ordered?

  • No need to worry, If you ordered multiple watches at a time and you only receive part of your order simply shoot us an email with your order number so we can look into it for you. This could have resulted from part of your order being on pre-order status which means we went ahead and shipped the available items first.

My order was delivered to the wrong address, can I get a replacement sent?

  • We advise customers to double-check their address when placing their initial order. Kindly note that BREDA is not responsible for any orders that are sent to the address that was inputted at check out.
  • If you are within an hour of placing your order please contact us immediately to see if we can proceed in canceling it. If your package has shipped we recommend you contact the carrier to see if they can re-route your package.

Warranty & Repairs

What Is your warranty?

  • All BREDA watches come with a 2-year warranty. This warranty covers any manufacturer defects of the watch movement. This warranty does not cover damage caused by wear and tear. Any manufacturer defects covered by our warranty will be repaired at no cost or a replacement watch will be provided.
  • For repairs that fall outside this warranty, additional costs may be incurred. To send your watch in for repair, please fill out the repair form online and send us a notification that your watch is on the way.
  • Start a Repair Form

Are BREDA watches waterproof?

  • BREDA watches are water-resistant, but not waterproof. This means they are humidity protected and can endure water splashes from washing your hands or being caught in the rain, but should not be submerged into water.

How do I send my watch in for a repair?

  • Fill out the repair form located below, pack your watch securely in an empty box and ship it using your preferred shipping carrier.
  • On a sheet of the paper include the issue you are having with your watch and include it in your shipment.
  • The shipping costs to and from our service center are your responsibility, but we handle all the repairs and parts at no additional cost to you. - Once we receive your watch and repair it, we will send you an email with an invoice for your return shipping costs. You can pay it directly online via credit card. As soon as the invoice is paid, you will receive your return shipping.
  • The link below will give you the instructions on how to send your repair.
  • Any additional questions you may have please reach out to support@bredawatch.com

How long does a watch repair take?

  • A watch repair can take up to two weeks (from the date we receive the watch), but it may take longer if we have to order special parts for your watch. Someone from our team will contact you with the exact details once your watch has been examined.

Do you sell your watch bands?

  • Yes, our watch bands range from $15-$35 depending on which one you are interested in. To request an invoice for a replacement please email us so we can check the availability of the band you would like to purchase. In your email be sure to locate the model number located behind the watch face. It should be 4 numbers followed by a letter (e.g 1746a).

Product

I just received my watch, it isn’t working, help?

  • If you've just received your watch and it isn't working, make sure that the battery saver has been removed. Most watches have a red or clear plastic stopper in the crown of the watch. Once the stopper is removed, set the time and push the crown back in completely so it is pressed against the watch face. If the watch still isn't working, please contact us here.

How do I remove links from my watch?

  • You can have a local jeweler or watch repair technician remove the links to size your watch or you can send the watch to us for servicing. Kindly note that all customers are responsible for freight charges if you sent your watch to us for sizing.

Can you size my watch before sending it out?

  • At this time we do not size before the product is shipped out to customers. We recommend you send your watch to our repair services after you’ve received it that way you can indicate how many links you’d like removed from your watch.

The battery in my watch is dead, how can I get my hands on a new battery?

  • For our US and International customers, we are more than happy to send you a replacement battery at no charge, and you can take your watch to a local jeweler to have the battery replaced Click here to request a battery.
  • Be sure to locate the model number located behind the watch face. It should be 4 numbers followed by a letter (e.g 1746a).

What happens if my watch gets water damage?

  • BREDA watches are not waterproof, but they are water-resistant. If you have accidentally exposed your watch to water, you can send it in for servicing and repair. Click here to send your watch in for repair.

Why is my watch running slow?

  • There are many reasons why a watch may start to lose time, but the best way to diagnose the problem is for you to send the watch in for servicing. All BREDA watches have a two-year warranty, so please allow us the opportunity to repair your watch under the terms of the warranty. Please follow the instructions on the service page to send your watch in for repair.

Can I clean my leather band?

  • Yes, you can clean your leather band with the use of a damp cloth and mild leather cleaner. Please do not use water to clean your band as this can cause damage to the leather.

I have a metal allergy, what are your watches made of?

  • Our watches are made of mixed metals, but if you have any concerns regarding a particular metal, please contact us directly.

COVID-19

What's your store’s current update?

  • Our priority at this time is to ensure the safety of our team. At this time our online store is operating as normal and working hard to get orders processed and shipped out as soon as possible. Repairs & part replacements (bands/batteries) are being shipped out weekly on Tuesdays and Thursdays.
  • Due to COVID-19, you may experience longer than normal shipping delays on orders. For this, we apologize for any inconvenience that may occur. We recommend you purchase orders sooner than later to plan for unexpected shipment delays.

I live in Dallas, TX, am I able to pick up/or drop off my repair at your studio?

  • At this time, our studio is only open to our team and not the public. We recommend you send in any of your repairs by following the steps located here. We appreciate your understanding at this time.

Payments & Promotions

What payment methods do you accept?

  • BREDA offers several methods of payment. You will be charged at the time the order is placed including those items that are on pre-order. This will ensure that your order is placed in our queue to be fulfilled and shipped as soon as they are available.
  • Please note that once the order has been placed, we are unable to change the method of payment and/or currency.
    • Credit card Or Debit Visa (Amex, Discover)
    • Simply enter your information manually when prompted to check out. Kindly note that depending on the restrictions on your card, the transaction may be declined by the bank.
    • Breda holds the right to detect and check the validity of the card used and may decline transactions depending on the results of these checks.
    • Paypal
    • Simply select this method of payment during check out where you will then be asked to log into your PayPal account. Once the order is completed you will be redirected to the Breda site.
    • Klarna
    • For US customers, we offer a flexible online payment option that allows you to pay in 4 interest-free installments over 6 weeks, for orders between $35 and $2500. Your 1st installment payment is taken out the moment your order is placed (you can review the payment schedule at checkout).
    • Kindly note that if your automatic payment fails and you do not provide updated card details, Klarna may charge you a late fee of up to USD 10.00 per installment. Klarna will send you email reminders before an installment is removed from your account. You’ll also be notified via email if your payment was unsuccessful.
    • For further questions on your payments, you can reach Klarna’s Customer Service team directly!
    • Email: customerservice@klarna.com
    • Phone: 844-455-2762 – 8AM-6PM ET, Monday-Friday
    • Chat: 24/7
    • Breda Digital and Physical Gift Cards
    • You can choose to pay for all or part of your online order with BREDA gift cards.
    • For a Physical Gift Card, simply enter the code shown on the back of the card where you would apply a discount code on the right side of the screen during the payment stage of checkout.
    • For a Digital Gift Card, you can enter the code by clicking the “Have a coupon code?” button in the cart. The value of your gift card will be automatically deducted from the order.
    • Should a balance be owed, you can use a credit card or PayPal.
    • Store Credit:
    • For customers using their store credit simply sign in using your Breda profile. Before placing the order, the amount will automatically deduct from the total.
  • For any questions regarding any of our methods of payment please reach us at support@bredawatch.com